Privacy Policy
Effective Date: September 22, 2026
Returnly (“Returnly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with Returnly, our website, and SMS marketing services operated by Returnly on behalf of participating businesses.
By using our website or voluntarily providing your information through a participating business’s signup form, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:
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First and last name
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Mobile phone number
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The name of the participating business you interact with
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Information relating to your communication preferences
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SMS consent and opt-in records
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Date and time of consent
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Messages and communications exchanged with Returnly or participating businesses
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Information you provide when contacting us
We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use the information we collect to:
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Provide and operate Returnly’s customer-retention and SMS messaging services
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Send SMS messages that you have requested or consented to receive from a participating business
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Send promotional offers, reminders, updates, customer-reengagement messages, or other communications from participating businesses when appropriate consent has been obtained
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Process and maintain SMS opt-in and opt-out requests
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Respond to questions, requests, or customer-service inquiries
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Maintain records necessary to administer and document messaging consent
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Monitor and improve the performance, security, and reliability of our services
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Comply with applicable laws, regulations, carrier requirements, and messaging-industry standards
3. SMS Communications and Consent
When you provide your mobile phone number and affirmatively opt in to receive SMS communications, you authorize the participating business and its authorized messaging service provider, including Returnly, to send text messages to the mobile number you provided for the purposes described at the time of signup.
Your consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary depending on the participating business and the communication program you joined.
Message and data rates may apply depending on your mobile carrier and wireless plan.
Consent is specific to the participating business and messaging program for which it was provided and is not intended to authorize unrelated businesses or messaging programs to contact you.
We do not use purchased, rented, or third-party consumer lists to obtain SMS marketing consent.
4. Opting Out of SMS Messages
You may stop receiving SMS messages at any time.
To opt out of marketing text messages, reply STOP to the number from which you received the message.
After receiving an opt-out request, your number will be removed from the applicable messaging program, subject to any legally permitted or operationally necessary communications.
You may also contact us using the contact information provided below to request assistance with your communication preferences.
For assistance with SMS communications, you may reply HELP when supported by the messaging program or contact the participating business or Returnly directly.
Returnly and participating businesses respect valid opt-out requests and maintain records of SMS consent and opt-out requests
5. Information Sharing
We may share personal information when reasonably necessary to provide and operate our services.
This may include sharing information with:
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The participating business associated with your signup
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SMS and telecommunications service providers
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Technology and software providers that help us operate our services
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Service providers that assist with hosting, security, analytics, customer support, or communications
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Government authorities, courts, or law-enforcement agencies when required by law or legal process
We do not sell your personal information or SMS opt-in information to third parties for their own unrelated marketing purposes.
We do not sell or rent mobile phone numbers or SMS consent information.
Your SMS opt-in information and consent will not be used by unrelated businesses to send you marketing messages.
6. Participating Businesses
Returnly provides technology and services to independent businesses that may use Returnly to communicate with their customers.
When you provide your information to a participating business through a Returnly-powered signup process, that business may also have access to the information necessary to provide its customer communications and services.
The participating business is responsible for its own products, services, promotions, and customer relationships.
If you have a question regarding a specific offer, promotion, purchase, or business relationship, you may contact the participating business directly.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, document consent and opt-out requests, resolve disputes, comply with legal obligations, and enforce our agreements.
SMS consent and opt-out records may be retained for compliance and recordkeeping purposes even after you stop receiving messages.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Cookies and Website Technologies
Our website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve performance, and maintain security.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Children’s Privacy
Returnly’s services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete that information.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding the personal information we maintain about you, including rights to request access, correction, deletion, or information regarding how your personal information is used.
To submit a privacy-related request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
13. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or Returnly’s SMS communications, please contact:
Returnly
Email: support@return4ly.com
For SMS-related requests, you may also contact the participating business whose messages you are receiving.